Shipping and Return Policy
ActiveWearMart.com is committed to ensuring a smooth shopping experience for our customers. Below, you’ll find details about our shipping and return policies.
Shipping Policy
Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods and Timeframes
We offer multiple shipping options to cater to your needs:
Standard Shipping: Delivery within 7–10 business days.
Express Shipping: Delivery within 3–5 business days.
Local Pickup : Free pickup option for nearby customers.
Shipping Costs
Shipping charges are calculated based on the weight, size, and destination of your order.
Free shipping is available on orders over.
Tracking Information
Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.
International Shipping
We currently deliver to select countries. Customs duties and taxes may apply, and customers are responsible for these charges.
Return Policy
Eligibility for Returns
We accept returns on items that meet the following criteria:
Returned within 30 days of delivery.
Unused, unworn, and in their original condition with tags and packaging intact.
Accompanied by the original receipt or proof of purchase.
Non-Returnable Items
Certain items are non-returnable, including:
Sale or clearance items.
Personalized or custom-made products.
Opened fitness equipment and tracking devices.
Return Process
Contact our customer support team at : support@activewearmart.com to initiate a return.
Ship the item(s) back to the address provided by our team.
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Refunds
Refunds are processed within 7–10 business days after we receive and inspect the returned item(s).
Refunds will be credited to your original payment method.
Shipping charges are non-refundable unless the return is due to our error.
Exchanges
Exchanges are subject to product availability. Please contact us to check availability and arrange for an exchange.
Damaged or Defective Items
If your item arrives damaged or defective:
Contact us within 48 hours of delivery.
Provide clear photos of the damage or defect for verification.
We will offer a replacement or refund, depending on your preference.
Contact Us
If you have any questions about shipping or returns, please reach out to us:
Email: support@activewearmart.com
This policy ensures clarity and customer satisfaction while protecting the interests of ActiveWearMart.com.